Data & Privacy
This Privacy Policy explains how mil04d collects, uses, stores, and protects the personal data of every Player Account holder and website visitor. Your privacy matters — read this document carefully before using the Platform.
Privacy at a Glance
Six core principles guide the way mil04d handles personal information. The full legally binding policy is set out in the clauses below.
Every data transfer between your device and the mil04d Platform is encrypted using industry-standard 256-bit SSL/TLS technology. Sensitive account details, payment information, and personal data are never transmitted in plain text.
Personal data is stored on access-controlled servers with encrypted databases. Access to Player data is restricted to authorised personnel only, and all internal access events are logged and audited on a regular basis.
mil04d does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Data shared with service providers is strictly limited to what is necessary for the operation of the Platform.
You have the right to access, correct, and request deletion of the personal data mil04d holds about you. Submit a data request at any time by contacting our support team. Requests are acknowledged within 5 business days.
mil04d collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data that has no clear, documented purpose.
mil04d's data handling practices are aligned with internationally recognised privacy frameworks. Our platform undergoes periodic security reviews and we apply ongoing improvements to our data protection measures.
The following terms have the meanings set out below throughout this Privacy Policy:
This Privacy Policy applies to all Personal Data collected by mil04d through the Platform, including data collected during account registration, KYC verification, payment transactions, customer support interactions, and general browsing of the Platform.
mil04d acts as the data controller in respect of all Personal Data collected via the Platform. As data controller, mil04d determines the purposes and means by which your Personal Data is processed. Where mil04d engages Service Providers to process data on its behalf, those providers act as data processors and are bound by contractual obligations that restrict their use of your data to the specific services they provide.
This Policy applies to Players based throughout Indonesia — including those accessing the Platform from Jakarta, Surabaya, Bandung, Medan, Bali, Semarang, Yogyakarta, and all other regions of the archipelago — as well as to any other visitors who access the Platform regardless of location.
mil04d collects the following categories of Personal Data, limited to what is necessary for the purposes described in this Policy:
| Category | Examples | Required For |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP / passport) | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number | Account communication, support, security alerts |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Deposits, withdrawals, anti-money-laundering checks |
| Technical Data | IP address, browser type, device type, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, wager amounts, session duration, feature interactions | Responsible gaming monitoring, product improvement |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Scanned copies of KTP, passport, driving licence (SIM), proof-of-address documents | KYC compliance, regulatory obligations |
mil04d does not collect or process special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information) unless specifically required by a regulatory authority and with your explicit prior consent.
mil04d collects Personal Data through the following means:
mil04d processes your Personal Data only where a valid legal basis exists. The table below summarises the primary processing purposes and their corresponding legal bases:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your Player Account | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| KYC identity and age verification (21+) | Legal obligation; legitimate interest |
| Anti-money-laundering and fraud prevention checks | Legal obligation; legitimate interest |
| Responsible gaming monitoring and intervention | Legitimate interest; legal obligation |
| Sending transactional and security notifications | Performance of contract; legitimate interest |
| Sending promotional communications and bonus offers | Consent (you may withdraw at any time) |
| Platform analytics and product improvement | Legitimate interest |
| Responding to customer support requests | Performance of contract; legitimate interest |
| Compliance with regulatory and legal obligations | Legal obligation |
mil04d does not sell, rent, or trade your Personal Data. We may share your data only in the following limited circumstances:
In all cases, data sharing is governed by written data-processing agreements that impose confidentiality obligations and restrict the receiving party's use of the data to the stated purpose.
mil04d retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, to meet legal and regulatory obligations, and to resolve disputes or enforce agreements. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with mil04d's data disposal procedures.
mil04d implements a multi-layered approach to data security, combining technical, organisational, and procedural controls to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Measures include, but are not limited to:
While mil04d applies industry best-practice security controls, no system can be guaranteed as completely impenetrable. You are responsible for maintaining the confidentiality of your own login credentials and for notifying mil04d immediately if you suspect that your account has been compromised.
mil04d uses cookies and similar tracking technologies to enhance the functionality of the Platform, maintain your session, and gather analytics data that helps us improve the user experience. The following types of cookies are used:
mil04d does not use third-party advertising or retargeting cookies. Your browsing activity on the Platform is not shared with external advertising networks.
You can control cookie preferences through your browser settings. Blocking strictly necessary cookies may prevent you from accessing the Platform or logging into your account. Disabling analytics and functional cookies will not affect your ability to place wagers or make transactions.
Subject to applicable law, you have the following rights in relation to the Personal Data that mil04d holds about you:
To exercise any of the above rights, submit your request in writing to [email protected]. mil04d will acknowledge your request within 5 business days and provide a substantive response within 30 days. In complex cases, this period may be extended by a further 30 days, and you will be informed of the extension in advance.
The mil04d Platform is strictly intended for adults aged 21 and above. mil04d does not knowingly collect Personal Data from any person under the age of 21. If mil04d discovers or is notified that Personal Data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account.
Parents and guardians who have reason to believe that a minor has registered an account on the Platform are encouraged to contact us immediately at [email protected]. mil04d will investigate and act without delay.
mil04d's operational infrastructure and certain Service Providers are located outside of Indonesia. As a result, your Personal Data may be transferred to and processed in countries other than the country in which you reside. mil04d ensures that all such international transfers are conducted in accordance with applicable data protection standards, including through the use of:
By using the Platform, you acknowledge and consent to the transfer of your Personal Data to countries outside Indonesia where mil04d or its Service Providers operate, subject to the safeguards described above.
mil04d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, registered Players will be notified via the email address associated with their account and/or through a prominent notice on the Platform.
The "Last Updated" date at the top of this page will always reflect the date on which the current version was published. We encourage you to review this Policy periodically. Your continued use of the Platform after an updated Policy has been posted constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact the mil04d data protection team using the details below. Our support agents are available 24 hours a day, 7 days a week (WIB), with native Indonesian-speaking staff on hand.
mil04d takes all privacy complaints seriously. Upon receipt of a complaint, we will:
If you are not satisfied with mil04d's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or regulatory body in your jurisdiction.
Our FAQ answers the most common questions about accounts, data, and security. For anything else, our 24/7 support team is ready to help.
21+ only. Please gamble responsibly. Visit our Responsible Gaming page for support tools.